Services
Moscow Cargo, LLC offers customers a high-tech cargo terminal equipped with the latest warehouse and apron facilities, as well as special equipment and modern infrastructure for handling all types of cargo, such as live animals, temperature sensitive, dangerous, valuable and oversized cargo.
Moscow Cargo, LLC. specialists will provide a detailed consultation on the procedure of delivery/collection of cargo, introduce company's rates and offer a wide range of additional services.
The cargo sales department manager will help you to plan and arrange air cargo transportation with Russian and foreign airlines.
"Personal Account" service gives the opportunity to receive full information online about the status of the cargo, including stages of customs clearance, information on financial settlements with Moscow Cargo LLC, download scanned copies of shipping documents, remotely order vehicle passes and order additional services. Functionality of the Personal Account and the list of electronic services available on the Moscow Cargo website are constantly expanding.
A modern operating room with 27 working counters services customers with issuing documents and setting accounts. Coordinated by an electronic queuing system, waiting time does not exceed more than 10 minutes. For the convenience of customers, the hall is equipped with monitors displaying the latest flight schedule and time of cargo readiness for release.
The terminal pays special attention to compliance with customer service standards. Due to the implemented integration of the electronic queue with the production software of Moscow Cargo LLC, real-time control of interaction with the client is carried out at each stage of the delivery and collection of cargo. Objective assessment and purposeful work to improve performance have significantly reduced the total time spent by customers on the territory of the terminal.