Services

Service Standards

Cargo Delivery

Cargo Collection

AEROFLOT PJSC AND ROSSIYA JSC

Drop-Off Time for cargo and documents before STD (Scheduled Time of Departure)

Types of cargo	Standards
GEN	not later than 6 hours before STD
AVI	not later than 4 hours before STD
CBV	not later than 2 hours before STD
EXWB	not later than 4 hours before STD
HUM	not later than 4 hours before STD
VAL	not later than 4 hours before STD

Moscow Cargo performance internal standards for export cargo

Operation	UOM	Standards
Waiting time for a consignor in a queue to submit documents in client area	consignor	no more than 10 min
Issuance of documents to the consignor	AWB	no more than 3 min
Invoicing for services	AWB	no more than 2 min
Waiting time for a consignor's vehicle in an E-queue	vehicle	no more than 30 min
Service consignor's vehicle at the gates	vehicle	no more than 30 min

AIRBRIDGECARGO LLC

Drop-Off Time for cargo and documents before STD (Scheduled Time of Departure)

Types of cargo	Standards
All types	not later than 8 hours before STD

Moscow Cargo performance internal standards for export cargo

Operation	UOM	Standards
Waiting time for a consignor in a queue to submit documents in client area	consignor	no more than 10 min
Issuance of documents to the consignor	AWB	no more than 3 min
Invoicing for services	AWB	no more than 2 min
Waiting time for a consignor's vehicle in an E-queue	vehicle	no more than 30 min
Service consignor's vehicle at the gates	vehicle	no more than 30 min

NORDWIND LLC AND IKAR LLC

Drop-Off Time for cargo and documents before STD (Scheduled Time of Departure)

Types of cargo	Standards
GEN	not later than 6 hours before STD
AVI	not later than 4 hours and not earlier than 8 hours beforе
CBV	not later than 2 hours before STD
HUM	not later than 4 hours before STD
VAL	not later than 4 hours before STD
DGR	not later than 6 hours before STD
PER	not later than 6 hours before STD

Moscow Cargo performance internal standards for export cargo

Operation	UOM	Standards
Waiting time for a consignor in a queue to submit documents in client area	consignor	no more than 10 min
Issuance of documents to the consignor	AWB	no more than 3 min
Invoicing for services	AWB	no more than 2 min
Waiting time for a consignor's vehicle in an E-queue	vehicle	no more than 30 min
Service consignor's vehicle at the gates	vehicle	no more than 30 min

AIR FRANCE-KLM

Drop-Off Time for cargo and documents before STD (Scheduled Time of Departure)

Types of cargo	Standards
All types	not later than 6 hours before STD

Moscow Cargo performance internal standards for export cargo

Operation	UOM	Standards
Waiting time for a consignor in a queue to submit documents in client area	consignor	no more than 10 min
Issuance of documents to the consignor	AWB	no more than 3 min
Invoicing for services	AWB	no more than 2 min
Waiting time for a consignor's vehicle in an E-queue	vehicle	no more than 30 min
Service consignor's vehicle at the gates	vehicle	no more than 10 min

OTHER AIRLINES

Drop-Off Time for cargo and documents before STD (Scheduled Time of Departure)

Types of cargo	Standards
All types	not later than 6 hours before STD

Moscow Cargo performance internal standards for export cargo

Operation	UOM	Standards
Waiting time for a consignor in a queue to submit documents in client area	consignor	no more than 10 min
Issuance of documents to the consignor	AWB	no more than 3 min
Invoicing for services	AWB	no more than 2 min
Waiting time for a consignor's vehicle in an E-queue	vehicle	no more than 30 min
Service consignor's vehicle at the gates	vehicle	no more than 10 min

AEROFLOT PJSC AND ROSSIYA JSC

Pick-Up Time for cargo and documents after ATA (Actual Time of Arrival)

Types og cargo	Standards for Domestic Flights	Standards for Intarnational Flights
AVI	3 hours after АТА	3 hours after АТА
VAL	3 hours after АТА	3 hours after АТА
HUM	3 hours after АТА	3 hours after АТА
CBV	3 hours after АТА	3 hours after АТА
GEN and others	6 hours after АТА	8 hours after АТА

Internal standards of Moscow Cargo, LLC for cargo delivery

Operation	UOM	Standards
Waiting time for a consignee in a queue to release documents in client area	consignee	no more than 10 min
Issuance of documents to the consignee	AWB	no more than 3 min
Invoicing for services	AWB	no more than 2 min
Waiting time for a consignee's vehicle in an E-queue	vehicle	no more than 30 min
Loading in a consignee ‘s vehicle	1 spot / from the gates	no more than 3 min
Loading in a consignee ‘s vehicle	1 spot / from the street	no more than 10 min

AIRBRIDGECARGO LLC

Pick-Up Time for cargo and documents after ATA (Actual Time of Arrival)

Types of cargo	Standards
All types	8 hours after АТА

Moscow Cargo performance internal standards for import cargo

Operation	UOM	Standards
Waiting for a consignee in a queue to release documents in client area	consignee	no more than 10 min
Issuance of documents to the consignee	AWB	no more than 3 min
Invoicing for services	AWB	no more than 2 min
Waiting for a consignee's vehicle in an E-queue	vehicle	no more than 30 min
Loading in a consignee ‘s vehicle	1 spot / from the gates	no more than 3 min
Loading in a consignee ‘s vehicle	1 spot / from the street	no more than 10 min

NORDWIND LLC AND IKAR LLC

Pick-Up Time for cargo and documents after ATA (Actual Time of Arrival)

Types of cargo	Standards for Domestic Flights	Standards for International Flights
AVI	3 hours after АТА	3 hours after АТА
VAL	3 hours after АТА	3 hours after АТА
HUM	3 hours after АТА	3 hours after АТА
GEN and others	6 hours after АТА	7 hours after АТА
DGR	6 hours after АТА	7 hours after АТА
PER	6 hours after АТА	7 hours after АТА

Moscow Cargo performance internal standards for import cargo

Operation	UOM	Standards
Waiting for a consignee in a queue to release documents in client area	consignee	no more than 10 min
Issuance of documents to the consignee	AWB	no more than 3 min
Invoicing for services	AWB	no more than 2 min
Waiting for a consignee's vehicle in an E-queue	vehicle	no more than 30 min
Loading in a consignee ‘s vehicle	1 spot / from the gates	no more than 3 min
Loading in a consignee ‘s vehicle	1 spot / from the street	no more than 10 min

AIR FRANCE-KLM

Pick-Up Time for cargo and documents after ATA (Actual Time of Arrival)

Types of cargo	Standards
All types	8 hours after АТА

Moscow Cargo performance internal standards for import cargo

Operation	UOM	Standards
Waiting for a consignee in a queue to release documents in client area	consignee	no more than 10 min
Issuance of documents to the consignee	AWB	no more than 3 min
Invoicing for services	AWB	no more than 2 min
Waiting for a consignee's vehicle in an E-queue	vehicle	no more than 30 min
Loading in a consignee ‘s vehicle	1 spot / from the gates	no more than 3 min
Loading in a consignee ‘s vehicle	1 spot / from the street	no more than 10 min

OTHER AIRLINES

Pick-Up Time for cargo and documents after ATA (Actual Time of Arrival)

Types of cargo	Standards for Domestic Flights	Standards for International Flights
AVI	3 hours after АТА	3 hours after АТА
VAL	3 hours after АТА	3 hours after АТА
HUM	3 hours after АТА	3 hours after АТА
CBV	3 hours after АТА	3 hours after АТА
GEN and others	6 hours after АТА	8 hours after АТА

Moscow Cargo performance internal standards for import cargo

Operation	UOM	Standards
Waiting for a consignee in a queue to release documents in client area	consignee	no more than 10 min
Issuance of documents to the consignee	AWB	no more than 3 min
Invoicing for services	AWB	no more than 2 min
Waiting for a consignee's vehicle in an E-queue	vehicle	no more than 30 min
Loading in a consignee ‘s vehicle	1 spot / from the gates	no more than 3 min
Loading in a consignee ‘s vehicle	1 spot / from the street	no more than 10 min

HAWB	In Stock		ДТ			Выдано		Отчёт ДО2			Status
HAWB	Pieces	Weight	ДТ номер	Pieces	Weight	Pieces	Weight	ДО2 номер	Pieces	Weight	Status
In total

Services

Cargo Status Tracking

Service Standards