Contact Us
Address: 28, Sheremetyevskoe shosse, Khimki, Moscow region, 141432, Russia
Administration: 6K, Sheremetyevskoe shosse, Khimki, Moscow region
Postal Address: Post Office Sheremetyevo-1, P.O. box 80, Khimki, Moscow region, 141426, Russia
+7 (495) 737-6060 ext. 17-22
Monday to Thursday 9:00 - 18:00, Friday 9.00 - 15.30
Here you can get more information about:
- Quality Control for Customers and Airlines
+7 (495) 737-6060 ext. 41-70, 41-90, 41-91
Every day 9:00 - 21:00
Our specialists will help you to get further assistance:
- Search and return of unclaimed and misrouted cargo to the point of departure
Our specialists will help you to get:
- Reference information about the status of cargo, procedures for release and acceptance of cargo for transportation
- Information about rates for cargo handling and additional services
+7 (495) 737-6060 ext. 41-10, 41-11, 41-14, 41-24
24 hours a day
Head of Special Cargo-Handling Operations Division Sergey Goryushkin
+7 (495) 737-6060 ext. 41-22
Monday to Thursday 9:00 - 18:00, Friday 9.00 - 15.30
Our specialists will help you to find out more information about:
- Handling of dangerous goods and live animals
Head of Customer Support Department Mikhail Kirillov
+7 (495) 737-6060 ext. 30-05
Chief Specialist of Customer Support Department Denis Azarov
+7 (495) 737-6060 ext. 30-06
Monday to Thursday 9:00 - 18:00, Friday 9.00 - 15.30
Our specialists will help you to find out more information about:
- Fulfillment of obligations to consignors / consignees at Sheremetyevo Airport
- Review of comments and suggestions from customers of cargo terminal
Head of Ground Handling Contracts Department Natalia Sukhova
+7 (495) 737-6060 ext. 30-02
Monday to Thursday 9:00 - 18:00, Friday 9.00 - 15.30
Our specialists will help you to get futher assistance for:
- Fulfilling the obligations under Airline Agreements
- Review of comments and suggestions of airlines and agents at the points of departure
Head of Customer Service Department Svetlana Efimova
+7 (495) 737-6060 ext. 41-33
Monday to Thursday 9:00 - 18:00, Friday 9.00 - 15.30
Send Cargo:
+7 (495) 737-6060 ext. 41-44, 41-74, 40-64
24 hours a day
Acting Expert of Customer Service Department (Export Division) Yuliya Moiseeva
+7 (495) 737-6060 ext. 40-15
Monday to Thursday 9:00 - 18:00, Friday 9.00 - 15.30
Collect Cargo:
+7 (495) 737-6060 ext. 41-43, 41-73, 40-63
24 hours a day
Acting Expert of Customer Service Department (Import Division) Irina Vsevolodova
+7 (495) 737-6060 ext. 40-16
Monday to Thursday 9:00 - 18:00, Friday 9.00 - 15.30
Ticket Office:
+7 (495) 737-6060 ext. 40-48, 40-49
Send Digital Power of Attorney (authorized electronic signature):
+7 (495) 737-6060 ext. 40-64
Here you can find out more information about:
- Fulfillment of obligations to consignors / consignees on documenting cargo upon arrival / departure (client hall)
+7 (495) 737-6060 ext. 22-22, 42-05, 42-07
24 hours a day
Head of Planning & Operations Analysis Department Dmitriy Simakov
+7 (495) 737-6060 ext. 42-08
Monday to Thursday 9:00 - 18:00, Friday 9.00 - 15.30
Our assistance will help you to know more about:
- Coordination of cargo handling for special categories
- Receiving, processing, sending messages under the agreement with the airline
+7 (495) 737-6060 ext. 13-14, 13-15, 13-16
+7 (925) 900-5467
Monday to Thursday 9:00 - 18:00, Friday 9.00 - 15.30
+7 (926) 634-26-38, +7 (985) 418-91-91
Monday to Friday 9:00 - 17:00 / Saturday to sunday 8.00 - 20.00
+7 (495) 538-7620
24 hours a day
+7 (495) 538-7624, +7 (495) 538-7324 - Document Security
Every day 9:00 - 21:00 without a break
+7 (495) 538-7649, +7 (495) 538-7632, +7 (495) 538-7618, +7 (495) 538-7626 - on issues of cargo declaration
Every day 9:00 - 21:00 without a break
+7 (495) 538-7633 - Document Security
Every day 9:00 - 21:00 without a break
+7 (926) 212-6003
24 hours a day
+7 (925) 082-0834
24 hours a day